Legal notices

The information contained on this website is for general information purposes only and is not intended to be comprehensive or to constitute legal or other professional advice. The information should not be relied on or treated as a substitute for specific legal advice. Simon Merchant accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website link to external internet sites, and other external internet sites may link to this website. Simon Merchant is not responsible for the content of any external internet sites.

About Simon Merchant – Property Solicitor

Simon Merchant – Property Solicitor is a solicitor’s practice authorised and regulated by the Solicitors’ Regulation Authority (Registration Number 446484) and is subject to the Solicitors’ Code of Conduct which can be accessed at: http://www.sra.org.uk/code-of-conduct.page.

The VAT Registration Number of the practice is 993 2067 96.

Professional Indemnity Insurance
In accordance with the disclosure requirements of the Provision of Services Regulations 2009 we confirm that the professional indemnity insurer providing our minimum mandatory cover is HDI Global Specialty SE – UK. The territorial coverage is worldwide.

Copyright
The information contained on this website is, unless otherwise stated, the copyright of Simon Merchant. Users are permitted to read and make copies of the information for their own personal use. Users may also provide copies to others for information purposes provided that they do so free of charge and abide by the conditions in this copyright statement. If a user make copies of information, the content of the published material and the copyright notices must remain intact, the user’s communication of the content must not be misleading or inaccurate and the user must draw to the attention of recipients the warning in this notice. No other use of the materials published on this website is permitted without the express prior written consent of Simon Merchant.

Privacy policy
Simon Merchant is committed to safeguarding the privacy of visitors to our website. Please read the following to understand how any information you provide to Simon Merchant through the website will be treated.

You can use this website without providing any personal information. However, you may wish to provide personal information by completing the forms and submitting emails to contacts on various sections of our website.  The personal information you submit on our website will be used for the purposes apparent in the relevant part of the website and also for any other purposes for which you give your consent. We may, on occasion, transfer your information within the EU to another Simon Merchant office or the office of a partner law firm. We may from time to time share information with third parties where we are co-ordinating joint marketing activity.

Cookies
Like most other websites, during the course of any visit to the Simon Merchant website, we use small files which are stored on your hard drive by our browser (“cookies”) to monitor your use of the website. Once you have closed your browser, we do not use the information these cookies collect.

Security
Simon Merchant takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Simon Merchant website you accept the inherent security implications of dealing online and will not hold Simon Merchant responsible for any breach of security unless such breach has been caused by Simon Merchant’s negligence.

Our policy concerning complaints
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would prefer not to contact the person handling your case you can speak to their supervisor. The supervisor’s name can be found in the client care letter sent to you at the outset. If you would like to make a formal complaint, then please ask us for our complaints procedure. Making a complaint will not affect how we handle your case.

Legal Ombudsman
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint;
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman please contact them.

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 am to 5.00 pm
Email: enquiries@legalombudsman.org.uk

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

The Solicitors Regulation Authority
We are authorised and regulated by the Solicitors Regulation Authority (Authorisation no. 446484)). If you have a complaint about our behaviour, particularly in relation to dishonesty, financial wrongdoing or discrimination, the SRA may be able to help you. Further information is available at: https://www.sra.org.uk/consumers/problems/report-solicitor.page and they may be contacted at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.